We are happy to answer questions on our products, dosing and administration and ingredients.  We are unable to offer diagnosis or advice on specific health issues. 

Please see a Vet to ensure proper diagnosis and care for your pet. 

We have placed information on the products, uses, ingredients and administration for each product description for your convenience on the website.  

While we know a fair amount about pet health we are not able by law to provide health advice over the internet as you will understand.

The information contained within this site are compiled by a licensed practicing Veterinarian* and is for use by professional healthcare specialists for reference purposes ONLY. It should not be used for diagnostic purposes or used in place of proper veterinary care. Nothing contained in the site should be considered an expansion of any claims over and above those specific claims contained on or within packaging.  See your Veterinarian for correct diagnosis and advice. 

*M.V.B., M.R.C.V.S., Vet MF Hom. (Conventional Vet & Homeopath)

Did we drop the ball?
If there is a problem, we trust that we can work together to resolve the problem. We strive for positive feedback, harmonious relations and even some friendships. We will make every attempt possible to resolve the issue if we make a mistake and would always like to know if our service can be improved.

WHAT can be returned?
All unopened physical (non-digital) products purchased on the online store can be returned for a full refund or exchange (minus shipping costs).

WHEN do items need to be returned by?
You can return items within 30 days from the date your order is delivered.

All orders are shipped from using Australia Post Standard Service with tracking number. We do our best to ensure all orders are shipped within 24 hours (excluding weekends and public holidays) unless goods are temporarily out of stock in which case we will endeavour to contact you to notify of the delay. We cannot guarantee that all orders will be sent out within 24 hours but do our best to ensure they are shipped promptly. 

After ordering on line you will receive an email confirmation containing your order details and we will attempt to send your goods within 1 working day, however, sometimes delivery may take a little longer.  Please check your Australia Post tracking numbers to receive up to date shipping tracking.  If you wish to query a delivery please contact us at hello@thepethealthstore.com.au

All ingredients for all products are listed with the product description for your information.

It is always a good idea to have a look at the ingredients and their benefits if so inclined. 

For all products the dosing and administration is proved on the package image for your information.We can provide some handy hints and tips to help.Cats, dogs and small mammals often have different needs and different conditions, combined with how they like to eat and what their personalities and habits are. 

So our suggestion is to follow the directions of the Manufacturers as contained on the packaging.  Cats can sometimes be picky eaters and at the best of times it is not easy to give them pills or introduce new flavours into their food.  A tip can be to place on their paws in the case of liquids, or crush tablets or add small doses initially of any supplements.  Changes in diet and compounds can sometimes cause digestive issues so please start slow! 

In the case of HomeoPet their products can be used for small mammals and birds where the condition is present. Please carefully read the dosing instructions as dilution in water is an important factor. 

For SMALL MAMMALS: such as rabbits, ferrets, hamsters, and pot-bellied pigs can be dosed by weight as for cats and dogs as listed on the dosing chart.  For severe cases, a drop can be diluted in 1 ml of water or other oral rehydration fluid and given to the patient orally. e.g., two drops for a mouse or small bird, four drops for a large guinea pig in a dilution. For acute cases, it can be repeated as for cats and dogs, as listed on the dosing chart. As in all cases please ensure correct diagnosis and contact your veterinarian if the problem persists.

The products represented have a fantastic record of no side effects reported and substantial clinical case studies and research to ensure no side effects. 

The products are designed to be used as needed, are safe for long term use and also suitable for short term use.  It depends upon the condition of your pet - some conditions are longer term like kidney and liver issues, some are short term such as fear of thunderstorms.  If you have any questions regarding acute and chronic conditions please reach out to us.  Many pets around the world live on Augustine supplements, HomeoPet's treatments and Himalaya Pets herbal formulas for long and short term relief of symptoms associated with their health. 

All products represented on this site are safe to use together, with pharmaceuticals or on their own.

There are no recorded drug interactions or side effects on the products on The Pet Health Store when used together or with conventional pharmaceuticals.  Please contact the manufacturers if you have any specific questions. 

From time to time the packaging and names of products may change as new production runs are completed each year.  The updates are to comply with regulations, or to update to new branding or product names to be in line with worldwide harmonisation.  The formulas are not changed and most of the products are patented and trademarked. 

So rest assured that it is the product you know and love, just with a different presentation and may vary without notice.  In Australia we also sometimes take stock from the manufacturer that has to be updated locally e.g. convert lbs to kgs in pet weight to make it more user friendly for our local customers or we supply overseas products in English that may need conversion to kgs.  Please reach out if you need assistance with any conversions.   

We often get asked by our customers "how can I leave a review" because they have had great results with their pets health and well-being.  We welcome Facebook reviews and website reviews. 

You will receive an email approximately one month after purchase inviting you to have your say and let us know your thoughts.

Please contact us via email if we can help you further.  All photos are welcome too!

Specifically for HomeoPet and Himalaya Pet Liquid Formulas

SMALL MAMMALS: such as rabbits, ferrets, hamsters, and pot-bellied pigs can be dosed by weight as for cats and dogs as listed on the dosing charts and Manufacturers administration guidelines.  For severe cases, a drop can be diluted in 1 ml of water or other oral rehydration fluid and given to the patient orally. e.g., two drops for a mouse or small bird, four drops for a large guinea pig. For acute cases, it can be repeated as for cats and dogs, as listed on the dosing chart.

Please contact us if you require more assistance for your special pets and we will discuss the conditions your are anticipating using various products for and the best ways to administer.

Contact your veterinarian if the problem persists.