Natural Pet Health Care|hello@thepethealthstore.com.au
Terms and Conditions2018-07-09T04:21:53+00:00

TERMS AND CONDITIONS

Agreement between user and The Pet Health Store

Welcome to The Pet Health Store. The Pet Health Store website (the “Site”) is comprised of various web pages owned and operated by The Pet Health Store. The Pet Health Store is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms”). Your use of The Pet Health Store constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.

THE PET HEALTH STORE IS AN E-COMMERCE SITE

Thank you for visiting The Pet Health Store Site. The Pet Health Store.com is one of the leading suppliers of natural remedies for companion animals. Our intention is to  provide to pet owners safe, gentle and effective, products that work to improve the health and well-being of your beloved pets.  Our site serves to provide you both information and natural products that you purchase. It is our intention that your visit to our Site is pleasurable and in an effort to provide you full information, we have established the following terms and conditions.

ELECTRONIC COMMUNICATIONS

Visiting The Pet Health Store or sending emails to The Pet Health Store, constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing to hello@thepethealthstore.com.au.

YOUR ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that The Pet Health Store  is not responsible for third party access to your account that results from theft or misappropriation of your account. The Pet Health Store   and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion. The Pet Health Store  does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use The Pet Health Store only with permission of a parent or guardian.

EXPECTED SHIPPING TIMES

AUSTRALIA

Sending to NSW:
Metro – up to 2 business days
Country – up to 5 business days

Sending to other states:
Metro – up to 3-6 business days, depending on lodgement and destination points

ASIA:

6+ business days

New Zealand:

6+ business days

Please note that delivery times DO NOT include order processing time.

The Pet Health Store makes every attempt to ship orders from our facilities within 24 hours.

REFUND & RETURNS POLICY

If for any reason you are not completely satisfied with your purchase we will give you a 14-day money-back guarantee for unopened product. Shipping fees are non-refundable. Please email us at within that time if you are not satisfied with your purchase so that we can resolve any problems. This refund policy does not apply to goods which have been damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. will not be responsible or parcels lost or damaged in transit if you choose not to insure.

DELIVERY POLICY

After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via within working days; however if goods are unavailable delivery will take a little longer. If you wish to query a delivery please contact us at hello@thepethealthstore.com.au.

SECURITY POLICY

The Pet Health Store uses a Payment Gateway for its online credit card transactions and processes online credit card transactions for thousands of  merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the gateway are secured payments. – Payments are fully automated with an immediate response. – Your complete credit card number cannot be viewed by or any outside party. – All transactions are performed under 128 Bit SSL Certificate.

LINKS TO THIRD PARTY SITES/THIRD PARTY SERVICES 

The Pet Health Store may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of The Pet Health Store.  The Pet Health Store,   is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. The Pet Health Store   is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by The Pet Health Store,  of the site or any association with its operators. Certain services made available via The Pet Health Store.com may be delivered by third party sites and organisations. By using any product, service or functionality originating from the The Pet Health Store domain, you hereby acknowledge and consent that The Pet Health Store,   may share such information and data with any third party with whom The Pet Health Store,   has a contractual relationship to provide the requested product, service or functionality on behalf of The Pet Health Store users and customers. Links Links on the site to external entities are not covered within this policy.

NO UNLAWFUL OR PROHIBITED USE/INTELLECTUAL PROPERTY

You are granted a non-exclusive, non-transferable, revocable license to access and use The Pet Health Store strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to The Pet Health Store,   that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site. All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of The Pet Health Store,   or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto. You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. The Pet Health Store,   content is not for resale. Your use of the Site does not entitle you to make any unauthorised use of any protected content, and in particular, you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of The Pet Health Store,   and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of The Pet Health Store,   or our licensors except as expressly authorised by these Terms.

USE OF COMMUNICATION SERVICES

The Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively,  Communication Services”), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded, restrict or inhibit any other user from using and enjoying the Communication Services; violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including e-mail addresses, without their consent; violate any applicable laws or regulations. The Pet Health Store,   has no obligation to monitor the Communication Services. However, The Pet Health Store  reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. The Pet Health Store,   reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever. The Pet Health Store,   reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in The Pet Health Store,  ‘s sole discretion. Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. The Pet Health Store   does not control or endorse the content, messages or information found in any Communication Service and, therefore, The Pet Health Store,   specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service.  Managers are not authorised The Pet Health Store spokespersons, and their views do not necessarily reflect those of The Pet Health Store  . Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you upload the materials.

MATERIALS PROVIDED TO THE PET HEALTH STORE OR POSTED ON ANY THE PET HEALTH STORE WEB PAGE

The Pet Health Store, does not claim ownership of the materials you provide to The Pet Health Store including feedback and suggestions) or post, upload, input or submit to any The Pet Health Store,   Site or our associated services (collectively “Submissions”). However, by posting, uploading, inputting, providing or submitting your Submission you are granting The Pet Health Store,  , our affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission. No compensation will be paid with respect to the use of your Submission, as provided herein. The Pet Health Store,   is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in The Pet Health Store,  ‘s sole discretion.By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.

DATA PROTECTION AND PRIVACY STATEMENT

The Pet Health Store   respect your right to privacy. Visitors should be aware that each time they visit a website two general levels of information about their visit can be retained. The first level comprises statistical and other analytical information collected on an aggregate and non-individual specific basis of all browsers who visit the site, and the second is information that is personal or particular to a specific visitor who knowingly chooses to provide that information. The Pet Health Store  ‘s policy is to respect and protect the privacy of our visitors and will never wilfully disclose individually identifiable information about its visitors to any third party.

The statistical and analytical information provides us with general and not individually specific information about the number of people who visit this website; the number of people who return to this site; the pages that they visit; where they were before they came to this site and the page in the site at which they exited. This information helps us monitor traffic on our website so that we can manage the site’s capacity and efficiency. It also helps us to understand which parts of this site are most popular, and generally to assess user behaviour and characteristics in order to measure interest in and use of the various areas of the site.

This statistical and analytical information and data can be collected through the standard operation of our internet servers and logs as well as “cookies”. “Cookies” are small text files that a website can use in order to recognise visitors who revisit a site so as to facilitate their ongoing access to and use of the site. It enables usage behaviour to be tracked and aggregate data to be compiled that would facilitate more targeted advertising and improved content. Typically, cookies involve the assigning of a unique number to the visitor. Visitors should be aware that The Pet Health Store   is unable to control the use of cookies or the resulting information by other third parties such as advertisers or parties hosting data for The Pet Health Store  . One simple way to prevent the use of cookies it to activate the facility that is available in most web browsers that enables the user to deny or accept cookies. However, visitors should realise that certain cookies may be necessary in order to provide the visitor with certain features such as the customised delivery of certain information.

Throughout this website you may have an opportunity to send us information relating to you such as through the “contact us” pages or any other area where you may send e-mails, request brochures, enter contests or respond to any promotions. *By choosing to participate in these, you will be providing us with some level of personal information relating to you. This information will only be used by The Pet Health Store   for :-

  • the purposes for which it was provided by you;
  • verification purposes and statistical analysis;
  • to provide you with details of products, services, contests, competitions or promotions being provided or run by The Pet Health Store   or any of its associated companies or any third party that we may select and which we may think would be of interest to you, unless you have otherwise specifically opted not to receive this information.

INTERNATIONAL USERS

The Service is controlled, operated and administered by The Pet Health Store.  If you access the Service from a location outside the Australia, you are responsible for compliance with all local laws. You agree that you will use The Pet Health Store,  content accessed through The Pet Health Store in any country or in any manner prohibited by any applicable laws, restrictions or regulations.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless The Pet Health Store, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. The Pet Health Store, reserves the right, at its own cost, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with The Pet Health Store, in asserting any available defences.

LIABILITY DISCLAIMER

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. THE PET HEALTH STORE,   AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.

THE PET HEALTH STORE,  AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. THE PET HEALTH STORE,  AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE PET HEALTH STORE,  AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF THE PET HEALTH STORE,   OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.

TERMINATION/ACCESS RESTRICTION

The Pet Health Store, reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of New York and you hereby consent to the exclusive jurisdiction and venue of courts in New York in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.  You agree that no joint venture, partnership, employment, or agency relationship exists between you and The Pet Health Store,   as a result of this agreement or use of the Site. The Pet Health Store,  ‘s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of The Pet Health Store,  ‘s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by The Pet Health Store,   with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and The Pet Health Store,   with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and The Pet Health Store, with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent an d subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.

CHANGES TO TERMS

The Pet Health Store, reserves the right, in its sole discretion, to change the Terms under which The Pet Health Store is offered. The most current version of the Terms will supercede all previous versions. The Pet Health Store encourages you to periodically review the Terms to stay informed of our updates.

Contact Us

The Pet Health Store welcomes your questions or comments regarding the Terms:

Email Address:

hello@thepethealthstore.com.au

Terms effective as of May 30, 2016

ABN: 93 969 130 575